We’re here to help.

Help us understand the issue

The more detail you provide, the better we can help. Where relevant, please include:

• a short description of what happened and what you expected,
• the app version and build number,
• your device model and iOS or Android version,
• the approximate time of the issue and the steps that led up to it,
• a screenshot only if it contains no private or confidential information.

Never send passwords, passkey credentials, one-time codes or authentication tokens. Reports don’t require full chat histories or another person’s private messages.

Accounts, safety and reports

You can block people and report content directly in Gater. You can also report potentially illegal content by email, even without an account, to abuse@gater-app.de . Describe the specific content and where you found it, why you believe it is illegal and, where required, provide your name and a contact address. Send only information needed for review; full chat histories belonging to others are not necessary.

For a question about a moderation decision, you can use the same support address; include a case reference if you have one. People affected by a measure are not currently notified reliably and automatically of the measure and its reasons. Our internal handling target for voluntary support appeals is 14 calendar days; it is not a guaranteed deadline. Statutory rights and longer legal deadlines remain unaffected. See the Community Guidelines and the Privacy Policy.

For authorities, legal@gater-app.de is the listed contact; correspondence is available in German. For user support, contact support@gater-app.de.

Privacy and data requests: datenschutz@gater-app.de or privacy@gater-app.de.

Security vulnerability reports: security@gater-app.de. Describe the issue and the affected feature. Don’t send passwords, one-time codes, access keys or unnecessary personal data. We don’t promise a specific response time.

If someone is in immediate danger, contact the relevant emergency services. You can delete your account in the app or contact us by email.

Read our Privacy Policy. Our conduct rules and reporting guidance are in the Community Guidelines. Provider information is in the Imprint.

Premium and subscriptions

If Gater Premium is offered for your account in the iOS app as a monthly or annual subscription, Apple shows you the price, term and renewal conditions before purchase. If both terms are offered, they include the same Premium features.

Manage or cancel your subscription

If you purchased Gater Premium through Apple, use the Apple account you used for the purchase:

• For Apple: Open Apple Subscriptions or on your iPhone, go to Settings → your name → Subscriptions → Gater. Apple’s cancellation guide

Uninstalling the app or deleting your Gater account does not cancel a subscription purchased through Apple. Purchase and refund requests follow the relevant store’s process and your statutory rights. For help with access, contact support@gater-app.de; don’t send full payment details.