Good games start with respect.

How we treat one another

• Treat others with respect. Insults, targeted harassment, bullying and threats undermine a safe gaming environment.
• Treat people fairly regardless of their origin, skin colour, religion, gender, sexual orientation, disability or other personal characteristics. Hate speech and discriminatory attacks are not allowed.
• Respect boundaries and consent. Repeated unwanted contact is not acceptable.
• Be honest about your identity and gaming information. Do not impersonate someone else or misrepresent an affiliation.
• Do not publish another person’s private data, contact details, images or messages without permission.
• Do not use Gater for fraud, spam, unsolicited advertising, bots, automated mass actions or to circumvent safeguards.
• Follow agreed rules in crew calls and group chats. Use them to organise games, not to intimidate or disrupt others.

Illegal content and protecting minors

Illegal content is not allowed. Depending on the circumstances, this may include threats, fraudulent offers, infringing publications or material whose distribution is prohibited by law. Whether content is illegal depends on the circumstances and applicable law. Not every breach of our additional conduct rules is also a breach of law; we take both kinds of reports seriously.

Sexual harassment, unwanted sexual messages, and the exploitation or endangerment of minors have no place on Gater. Do not share or request sexualised depictions of minors. If you suspect immediate danger, also contact the appropriate authorities or emergency services; Gater is not an emergency service.

How these rules apply on Gater

These guidelines apply to content and behaviour in profiles, direct messages, voice messages, crew chats and public crew calls whenever the relevant feature is available in your app version. Do not redistribute another person’s content without permission.

The Community area is temporarily hidden in the public Gater 1.9 release. Hiding it does not automatically delete existing Community data. Direct and crew chats, as well as crew calls, are separate features and are unaffected where available in your version.

Gater does not promise blanket monitoring of all conversations. Reviews are conducted in particular when content is reported or specific safety concerns require one.

Reporting and blocking

You can report problematic content through the in-app reporting feature and block users. You can also report suspected illegal content by email, without a Gater account, to abuse@gater-app.de . For emergencies, also contact the appropriate authorities or emergency services.

So that we can identify the report

Please describe as specifically as possible:

• why you believe the content is illegal or breaches the rules;
• which content you mean and where it can be found—for example, a profile, username, crew call, message, link, time or case reference;
• your name and an email address for follow-up, unless a legal exception applies;
• and your confirmation that, to the best of your knowledge, your information is accurate and complete.

Please provide only information needed to identify and review the report. Do not attach complete chat histories or another person’s confidential files to an email. If content is no longer available in the app, give its location and approximate time.

A report is a notice, not an automatic request to remove content or block an account. We review each case based on the information and features available. You can also use blocking to prevent unwanted contact.

What happens after a report

An authorised moderator reviews the reported case based on the specific content, context and information available. Rule-based automated checks may assist with classification where actually implemented; they do not replace a human decision on moderation action. Only people who are authorised and have completed additional authentication may take such action.

Depending on the outcome, no action may be taken, or the specific content may be removed or account use restricted where the feature is available and the action is appropriate. A report does not automatically lead to removal or an account ban. Reporting one item does not automatically remove an entire conversation. Removed content is not necessarily restored after a successful appeal.

Reasons and requests for review

After a moderation decision, the reporting person may receive an email with a case-status update. Affected people are not currently notified reliably and automatically about a moderation action and its reasons. In cases covered by it, Article 17 of the DSA requires a statement of reasons to be given to the person affected by the decision. Until a reliable delivery channel exists, an action must not be treated as properly notified. Other people’s confidential content should not be disclosed.

For a voluntary review, you can contact us with a case reference at support@gater-app.de . Please contact us where possible within 30 calendar days of the notice. The internal handling target for ordinary support appeals is 14 calendar days; it is not a guaranteed statutory deadline. Based on the operator-provided size information, the micro- or small-enterprise exemption under Article 19 of the DSA may apply; no binding legal assessment has been made. Where it applies, Article 20 of the DSA is generally excluded. If Article 20 applies despite this preliminary assessment, the statutory internal complaint system must remain available for at least six months. A support email does not replace that system where it is legally required.

Do not email complete chat histories belonging to others, confidential evidence files or audio recordings unless we request specific information in an individual case and provide an appropriate way to send it.

Privacy when reporting

Depending on the case, a review may involve the reason and description of a report, references to reporting and affected accounts, the specific content and its location, timestamps, case status, necessary technical metadata, moderation action and reasons, appeal data, and access, action and delivery logs. Access is limited to authorised people. Reports and case records are not published.

A single deletion period for moderation records has not been confirmed as active in production. No provisional period is therefore presented as a binding deletion commitment. Data should be deleted once it is no longer needed for the specific purpose and no overriding legal obligation or documented legal reason applies. Details and information about your rights are in the Privacy Policy.

Contact

For general questions and voluntary enquiries about moderation decisions, contact support at support@gater-app.de. Send reports of suspected illegal content to abuse@gater-app.de . Report security vulnerabilities to: security@gater-app.de. For legal correspondence and contact with authorities: legal@gater-app.de.