Terms and Conditions

1. Scope and provider

These Terms of Use apply to the Gater app and related services to the extent you use them. They supplement the Community Guidelines and the Privacy Policy.

The service provider is Sebastian Kraft, a sole proprietor. The business establishment is in Dresden, Germany. The business and postal address used is: c/o IP-Management #11868, Ludwig-Erhard-Straße 18, 20459 Hamburg. You can reach support at support@gater-app.de ; send legal correspondence to legal@gater-app.de. Further provider details are available in the Imprint.

2. Account and minimum age

You must be at least 13 to use Gater. By registering, you confirm that you are at least 13 years old.

If you are not yet an adult, you may purchase paid features only with the consent of your legal guardian. Your guardian may also support you with questions about using Gater.

You must provide accurate information when registering, keep your credentials confidential and promptly tell us if you suspect unauthorised access to your account.

3. Using Gater

Gater helps you find suitable teammates, create crew calls and organise sessions in a lobby. You are not guaranteed to find particular players, sessions or availability.

Any agreements, arrangements or meetups between users are solely between the users involved. Gater is not a party to those arrangements and does not guarantee a successful game, participation or another user’s availability.

4. Content and fair conduct

You are responsible for content you post or send through Gater, such as profile text, messages, crew calls and media. You do not transfer ownership of this content to Gater. You grant Gater only the non-exclusive technical permission needed to provide the service you choose, show content to its intended recipients, review reports and meet legal obligations. For details about data processing, see the Privacy Policy.

These rules cover both content that may violate the law and conduct that breaches our additional Community Rules. These are not the same: breaking our rules does not automatically mean breaking the law. The Community Guidelines explain the rules with examples.

• Do not post unlawful content, such as content that infringes another person’s rights or incites a crime.
• No harassment, bullying, threats, discrimination or dehumanising attacks.
• No sexual content or contact that disregards boundaries. Protecting minors is especially important.
• Do not publish another person’s private information without permission, impersonate someone or commit fraud.
• No spam, unsolicited advertising, bots, automated bulk actions or attempts to bypass safeguards.

5. Safety, reports and moderation

5.1 What we review

We may review reports about direct messages, voice messages, crew chats, and publicly accessible profiles and crew calls where the relevant feature is available in the app version you use. The Community area is temporarily hidden in the public Gater 1.9 release. This does not automatically hide existing Community data in the backend or delete it.

Rule-based automated checks may assist a review where they have been implemented for the specific content. An automated check is not a final moderation decision. A report alone does not automatically result in content removal or an account restriction.

5.2 Possible measures

Depending on the specific content, severity, repetition, context and available features, a measure may include removing the specific content at issue or restricting use of an account. We do not remove an entire conversation automatically when only one item is at issue. The measure considered in each case depends on applicable law and these terms. Measures may be proportionate; not every rule violation results in a warning or suspension.

5.3 Reporting potentially illegal content

You can report content in the app or by email, even without a Gater account, at abuse@gater-app.de. To help us identify and review a report, please provide:

• the specific content you believe is illegal and why;
• where to find it, as precisely as possible, such as a profile, message, crew call, link, username, timestamp or existing case reference;
• your name and an email address where we can reach you, unless a legal exception applies;
• a statement that, to the best of your knowledge, you believe the information is accurate and complete.

Send only information needed to identify and review the report. We review reports promptly, carefully and objectively. A report is a request for review and does not automatically lead to removal or an account measure. Statutory reporting channels and rights remain unaffected.

5.4 Reasons and review

After a moderation decision, the reporting person receives an email about the case status; however, a reliable automatic statement of reasons is not sent to the person affected by a measure. The planned in-app explanations and push and email notices are not yet available. In cases covered by it, Article 17 of the DSA requires reasons to be provided to the affected person. Until a reliable delivery channel is available, a measure must not be treated as properly notified. Confidential content belonging to others will not be disclosed unnecessarily. For a voluntary review, you can contact support@gater-app.de with your case reference, if available. Please contact us within 30 calendar days where possible. Our handling target for voluntary support appeals is 14 calendar days; this is not a statutory deadline. Based on the size information provided by the operator, the micro- or small-enterprise exemption under Article 19 of the DSA may apply; no binding legal assessment has been made. Where the exemption applies, Article 20 is generally excluded. If Article 20 applies despite this preliminary view, the statutory internal complaint system must remain available for at least six months. A voluntary support email does not replace that process.

For immediate danger, contact the relevant emergency services. Gater is not an emergency service.

6. Gater core features

You can use Gater’s core features without Premium to find suitable teammates, create crew calls, customise your profile and organise games through chat. Premium is not required for these core features.

Your statutory rights, particularly those relating to digital products, remain unaffected.

7. Gater Premium and subscriptions

If Gater Premium is offered for your account and region, you may purchase a paid monthly or annual subscription. If both terms are offered, they include the same Premium features. The app shows which features are available; features not yet available for your account are not promised.

The binding price, term, any automatic renewal and cancellation terms will be shown in the relevant store before purchase. Prices and offers may vary by storefront and country.

The subscription automatically renews for the selected billing period unless renewal is stopped under the terms of the relevant purchase channel. If Gater Premium is offered and purchased through the Apple App Store, payment, management and cancellation are handled through the Apple account used for the purchase. The applicable store terms also apply.

Uninstalling the app or deleting your Gater account does not cancel a subscription purchased through a store. You can find subscription management guidance and links in Support section. Statutory consumer rights remain unaffected. Refund requests are subject to applicable legal rights and the purchase channel’s process; no additional refund promise is made here.

8. Availability and changes

We continue to develop Gater. We may change, add or discontinue features for a valid reason, such as safety, abuse prevention, technical development or legal requirements. Available features may vary by app version. In the public Gater 1.9 release, the Community area is temporarily hidden; this does not automatically delete existing Community data.

For ongoing digital services, we will inform you of significant changes in a timely and understandable way where required by law. Publishing this version does not prove that existing users have already been individually notified of a significant change to the contract.

9. Liability

We are liable without limitation for intent and gross negligence, and for injury to life, body or health. For a slightly negligent breach of essential contractual duties, our liability is limited to the typically foreseeable damage. In all other cases, liability is excluded to the extent permitted by law.

Consumers’ statutory rights, particularly rights relating to defects in digital products, remain unaffected.

10. Termination and account deletion

Deleting your Gater account and cancelling a Premium subscription are separate actions. If you purchased a subscription through a store, cancel it separately in that store account.

You can delete your account at any time using the deletion feature in the app or by emailing support@gater-app.de . For details on how your data is processed and deleted, see our Privacy Policy.

We may end your use of Gater in the ordinary course, or restrict or terminate an account for serious or repeated breaches of these terms. Where appropriate, we will notify you first and give you an opportunity to respond.

11. Final provisions

German law applies. Mandatory consumer protection rules of the country where you habitually reside remain unaffected.

If any provision of these terms is or becomes invalid, the remaining provisions stay in effect.